How do you send mail to a lists owners?

Send the mail to listname-request@case.edu. So if you wanted to send mail to the owners of the mariachi@case.edu list, send it to mariachi-request@case.edu.

Does the system recognize our many different addresses? If I log in as abc3, will it know abc3@case.edu addresses are mine, or worse yet, abc3@po.cwru.edu? It would be awfully confusing for people to end up with many accounts.

Yes it does! That was one feature that was a must have for the new list manager. Any email address that is contained in our LDAP server
(first.last, uid, personal_alias)@(case.edu, cwru.edu, po.cwru.edu)
should all be recognized as the same person.

What is the difference between the owner and moderator?

The owner (or owners) have complete control over the list. They can change almost anything. Moderators have slightly less control. They can do all of the routine maintenance tasks but can't (I think) do things like close the list or change the type of list it is.

There are also two types of owners, privileged and normal. We have tried to make both types have the same privileges but there might be some cases where a "normal" owner can't do something that a "privileged" owner can. To make sure all of your owners have all of the privileges they should have make sure the owner "profile" is set to "privileged". (in the "list definition" section of the "list admin" pages)

From what I can tell, there appear to be three roles which are the owner, moderator, and subscriber. Are there other roles?

ListMaster has complete control over everything. The list of ListMasters is controlled by Me. (well our group actually)

Is the subscriber role merely a member or much more?

A subscriber is just a member. What a member can see and do is controlled by the List Owner.

How does a subscriber know if they've been added to a list? Will they receive an email?

Yes. (unless the list owner explicitly disables the announcement - not recommended)

How does a subscriber know which lists they belong to?

At the top left of the web pages is a "Your Subscriptions" button. It will list all the lists you are subscribed to. You may also send email to lists@case.edu with "WHICH" as the subject and/or body of the message and you will be emailed a list of all the lists you are subscribed to.

Sending HELP to lists@case.edu will get you an email with all of the available email commands.

How does a subscriber know who the other members are?

In some cases they can't. (private lists) Otherwise, they click on the "Review" tab and they will get a list. (or by sending the command "review <listname>" to lists@case.edu, where <listname> is the name of the list)

I was able to post a message to a list that I couldn't view the archives. I'm guessing this was because I wasn't a subscriber of the list. Why did it let me post a message to a list I wasn't subscribed to?

That is one of the options available. (anyone in the world can post) I will double-check the defaults to make sure that it is not turned on in one of the standard setups.

The moderator can reject messages and an email is sent to the person who posted the message. Should there be the ability to include a reason for the rejection?

A canned message gets sent by default. You can change that message to suit your group but it will still be a generic message for the whole group. A detailed, personal rejection message will have to be sent as a separate email.

How do we know the type of list we are using, whether it is Case Only, Moderated, or Open? This knowledge would inform the user of the list limitations.

Good question. I see no way for a subscriber to get that info. I would recommend that the list owner include that info in the list description that is shown on the list info page.

What approval process (if any) is used when a request is made to create a list?

Anyone with an active Case Network Account can create a list without approval. All requests from anyone else will be rejected.

How do I add another owner or moderator to the list?

To add an additional owner to the list go to the "List Admin" section of the list web page. Then Select the "Edit List Config" tab and then the "List Definition" tab. There you will find the list of owners (and moderators too).

To add another owner just enter the email address (or just the UID if the user has a Case UID) into the blank form below the current owners. Then click on the "Update" button at the bottom of the page.

To delete an owner just delete the email address of the owner you want to remove and click on the "Update" button at the bottom of the page.

Hint: It is always a good idea to have more than one owner for a list. If one owner should leave then the other will be able to update the list and replace them.

If there are other questions that you think we should add please let us know. help@case.edu